Terms & Return Policy


//PRIVACY:

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website.


//COPYRIGHT:

All content of this site, unless otherwise noted are property of frauklarer. Use of our pictures is not permitted without prior written consent. The use of our Shop, Gallery, & Blog images may be used on personal blogs so long as frauklarer is credited alongside each post with a link directing back to our blog &/or website.




//SHIPPING INFORMATION

frauklarer ships all orders via the Austrian Post Service.
frauklarer is not able to identify how long any order will take to arrive once it reaches customs in your specific country.

These are just approximate shipping dates:
national: certified mail (Österreichische Post)
duration: 1-2 days
international: certified mail (Austrian Post Service)
duration within Europe: 5-10 days
duration to USA: 10-15 days
duration to everywhere else: 10-15 days


If you are in need of your items sooner, please contact frauklarer for a quote on expedited shipping.

Every package is registered and insured.

PLEASE NOTE:
Registered mail requires your signature. If you don't sign for or pick it up in time, it will be returned to us and a new shipping fee will have to be charged.

The delivery of ordered goods follows within a period of 5-10 workingdays after receiving payment.



//INTERNATIONAL SHIPPING
Export to non-EU countries may result custom duties on buyer's account. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and we´re not responsible for those charges. For any additional information refer to your local customs agency.


//LOST OR DAMAGED ORDERS
It is rare that an order gets lost but if your package does not arrive within 4 weeks (Europe) and 6 weeks (USA, Overseas) of shipping date, please contact us.
We appreciate your patience while waiting for the package, sometimes takes a long time if it is held in customs (6 or more weeks) - you should always contact your local post office.

In case the item gets damaged on the way to you:
Please mail us a photo of the damage and you’ll get a free replacement or a full refund.



//INCORRECT ADDRESS
Make sure your address is correct. We´re not responsible for lost orders shipped for incorrect address.

If your package is returned due to incorrect address we´ll contact you and can ship it again upon postage payment.

If your package returned to us as unclaimed we´ll contact you for further information on delivery or canceling an order.



//RETURNS & EXCHANGES

You have the right to return items in unused and original condition within 14 days. Please send us an email mail@frauklarer.com
before dispatching!

The items must be returned in the same condition you received it in, without wear or damage, along with the packaging slip & in its original packaging.

All customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable.


Please return items to:

Klara Schuster

Aubergstr. 44
4040 Linz
AUSTRIA



//PRODUCT DISCLAIMER

Every product has been carefully handmade. Small varation in color and surface of the material is a natural and unique characteristic of the object. We hope you will enjoy your new frauklarer product.



//SELLER INFORMATION

Executive:
frauklarer

Klara Schuster
Aubergstr. 44
4040 Linz
Austria

UID: ATU70094845


Aufsichtsbehörde: Magistrat 4041 Linz
Mitgliedschaften: WKO Linz-Land - Landesinnung OÖ der Kunsthandwerke
Rechtsform: Einzelunternehmer
legal structure: sole trader / one-man business

mail: mail [!at] frauklarer.com
tel: 0043 664 1472710
web: http://www.frauklarer.com